FAQ
How much for shipping?
Free shipping is available for the US, CA, UK, and AU.
Â
How do I return an item?
We apologize for any inconvenience this may have caused. Our Return policy makes it easy to correct your order or make a return.
Â
Can I change or cancel my order?
To modify or cancel your order, email info@rolevincare.com before the order is shipped out (You'll receive your order's tracking number from us if it is shipped). Please have your order reference number available.
Â
The items in my shipment are incorrect, what should I do?
We apologize for any inconvenience this may have caused. Our Return policy makes it easy to correct your order or receive a refund.
If you received incorrect items or are missing items from your order, please also email us at info@rolevincare.com, attaching the original package and all the items you received will help us expedite processing speed.
Â
How do I track my order?
When your order ships, you will receive an email with a link to shipping & tracking information. You can check the status of your package once it's in transit.
Â
What is my product's warranty?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Â
Is buying from you safe?
Yes! All payment methods we accept offer buyer protection and all your personal information is safe with us.